*Please note Lash-is closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities.
To ensure the welfare of our employess we are taking extra precautions to avoid contamination and returned products will be stored for a recommended period of 3 days before they being processed.
To accommodate during this challenging times our return period has been extended to 60 days.*
For orders fulfilled by Lash-Is, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 28 days, beginning the day after the day on which you receive the product.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
Please note that we do not accept returns of personalised products.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return.
Your refund will be processed, once it has been delivered to our warehouse and within 3 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.
We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account). If you have not received your refund after this time, please contact us and we will be happy to assist you.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.